FAQs

1. How can I contact you?

You can reach us via email at flufficoofficial@gmail.com. We strive to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations, primarily within the United States and select international locations to ensure timely delivery.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at flufficoofficial@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my product for a different one?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order once the return is accepted.

8. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at flufficoofficial@gmail.com so we can evaluate the issue and provide a resolution.

9. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping times and costs may vary based on the destination.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.